1. Why would I choose Oyster River Energy over a “major” company?
Personal service is the hallmark of a family run company like ours. You don’t need your customer number, pin number or access code to deal with us.
2. How do your oil prices compare to other full service companies?
Historically our discount full service price program has always been one of the lowest in the region. Please go to our price information page and compare.
3. What about the repair people, are they experienced?
Collectively our service representatives have over 100 years of working experience among them. They all carry advanced licenses, which qualify them to deal with any heat related problem in your home upon arrival.
4. I’m worried about my oil tank, what if it leaks? Is your company capable of dealing with tank problems?
It is extremely rare that a tank will rupture and fill you basement with oil. However, when a technician warns you that your tank is in danger of failing – listen! Our techs replace over 30 oil tanks a year, and we can handle it in less than a day!
5. What if I lose heat in January in the middle of the night?
Simply call our main number and the operator will dispatch your emergency message to the technician on call. Within minutes you will be speaking directly with a tech about the problem.
5.5. Even at midnight on a Saturday?
6. What is going on with oil prices?
Oil prices remain both high and unstable due to the uncertain nature of our economy. We make every effort to streamline costs in order to keep our discount prices as low as possible, while continuing to offer full service.
7. I am concerned about our environment. Do you offer bio-fuel? What about high efficiency equipment?
Bio-fuel is available to all retail heating oil companies, including us. Companies promoting bio-fuel are simply trying to out advertise us. High efficiency heating equipment is always the preferred choice and readily available upon request.
8. How do I keep my home heating costs down?
Common sense remains the best course of action. The average homeowner will spend approximately $3000 a year for heat. Reexamine your household budget and prioritize. Proper insulation of your home is critical. Keep your thermostat at a steady but lower temperature. Open window shades during the day and let the sunshine in, and close them at night to keep down the drafts. Maintain and/or upgrade your heating equipment. New high efficiency units operate around 90% efficiency, while equipment over 20 years old typically operates at less than 70%.